TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
In accordance with applicable data protection laws, we collect personal information that you voluntarily provide when:- Expressing an interest in our products or services.
- Contacting us for inquiries, support, or other interactions.
- Full Name
- Phone Number
- Email Address
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information solely to facilitate the functionality of our Services, including processing reservations and authentication via OTP for payment gateways.
We process your personal information for the following limited purposes:
- To facilitate booking and reservation services: We process your First Name, Last Name, and Email Address to enable seamless integration with third-party reservation systems.
- To enable authentication for payment processing: We process your Phone Number to allow payment gateway providers to send One-Time Passwords (OTP) for verification.
- To respond to user inquiries and provide support: We may use your provided information to assist with booking confirmations, modifications, or other support-related requests.
- To comply with legal and regulatory obligations: We may process your information as required by applicable laws or to fulfill regulatory requirements.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We only share your personal information when necessary to facilitate core service functions, as outlined in this section.
We may share your personal information in the following situations:
- Mobile Number: Shared exclusively with third-party payment gateway providers for the sole purpose of processing One-Time Password (OTP) authentication during transactions.
- First Name, Last Name, and Email Address: Shared with third-party reservation systems strictly for the purpose of confirming and managing service bookings.
- All such disclosures shall be made in compliance with applicable data protection laws and contractual obligations. Third parties are strictly required to handle your personal information securely and are prohibited from using it for any purposes other than those explicitly authorized.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and other tracking technologies to enhance your experience on our Services.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to optimize functionality, remember user preferences, and improve overall service performance. These technologies help:
- Maintain the stability and security of our Services.
- Identify and resolve technical issues, such as crashes or bugs.
- Save your preferences for a more seamless user experience.
We do not use cookies for targeted advertising or track your browsing behavior beyond what is necessary for core service functionality.
Third-Party Cookies and Analytics
We may allow third-party service providers, such as Google Analytics, to collect non-personally identifiable information to help us understand usage patterns and improve our Services.
- Google Analytics: We may use Google Analytics to monitor website traffic and analyze user interactions. You can opt out of Google Analytics tracking by visiting: Google Analytics Opt-Out. For more details, refer to Google’s Privacy Policy.
Managing Your Cookie Preferences
You can control how cookies are used on your device through your browser settings. Disabling certain cookies may affect your experience on our platform, but core services will remain accessible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement a combination of organizational and technical security measures to safeguard your personal information. However, while we strive to protect your data, no method of electronic transmission or storage can be guaranteed as completely secure.
Security Measures Implemented
We have adopted appropriate and reasonable security practices in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act, India) to ensure the security of any personal information we process. Our measures include:
- Technical safeguards such as encryption, secure servers, and firewalls.
- Access controls to restrict data access to authorized personnel only.
- Data handling policies to ensure compliance with security best practices.
Data Retention and Disposal
- Personal information collected is stored securely for the duration of the contractual relationship.
- Upon expiration of the contract, the data will be retained for a maximum of three (3) months, unless required for legal or regulatory compliance.
- After this period, the data will be permanently deleted from our systems in accordance with applicable data protection laws.
User Responsibility
We recommend that you access our Services only within a secure environment and take necessary precautions to protect your personal information, such as safeguarding login credentials and using secure networks.
6. WHAT ARE YOUR PRIVACY RIGHTS?
DO INDIAN CITIZENS HAVE SPECIFIC DATA PRIVACY RIGHTS?
If you are a citizen of India, your personal data is governed by the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023). All personal data collected, processed, or stored under this agreement will be handled in compliance with the requirements set forth by the DPDP Act to ensure your privacy and data protection rights.
Your Rights Under the DPDP Act, 2023
As per the DPDP Act, you have the following rights regarding your personal data:
- Right to Access: You may request access to the personal data we hold about you.
- Right to Correction: You have the right to request rectification of any incorrect or incomplete personal information.
- Right to Erasure: You may request deletion of your personal data, subject to legal and contractual obligations.
- Right to Withdraw Consent: If you have given consent for data processing, you may withdraw it at any time. However, withdrawal will not affect the lawfulness of processing carried out before your request.
We will consider and act upon any request in accordance with the DPDP Act, 2023 and other applicable data protection laws in India.
Opting Out of Communications
If you wish to opt out of marketing or promotional communications, you may:
- Click on the unsubscribe link in any marketing email we send.
- Contact us directly using the details provided in the “How Can You Contact Us About This Notice?” section.
However, we may still send you non-marketing communications, such as transactional updates or service-related notifications necessary for booking confirmations and account administration.
How to Exercise Your Rights
To exercise any of the above rights, you may contact us by:
Email: support@infinitisoftware.net
7. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers, certain mobile operating systems, and applications provide a Do-Not-Track (DNT) setting that allows users to indicate their preference to limit online tracking. However, at present, there is no standardized framework under Indian law mandating compliance with DNT signals.
Accordingly, we do not currently recognize or respond to DNT browser signals or similar mechanisms. However, you can manage your tracking preferences by:
- Adjusting your browser settings to disable cookies or restrict tracking.
- Using private browsing or incognito mode to limit data collection.
If Indian laws or industry best practices establish a standardized approach to online tracking, we will update this Privacy Policy accordingly and provide relevant compliance details.
8. DO INDIAN RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
You may have certain rights regarding your personal information under applicable data protection laws.
As per the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) and other relevant Indian data protection regulations, individuals may have the right to:
- Access the personal data we hold about them.
- Request details on how their data has been processed.
- Correct inaccuracies in their personal information.
- Obtain a copy of their personal data.
- Request deletion of their personal data.
- Withdraw consent for the processing of their personal data, subject to legal and contractual limitations.
These rights may be subject to certain exceptions and limitations as provided under applicable Indian laws. If you wish to exercise any of these rights, please refer to the “How to Contact Us” section of this Privacy Notice.
Categories of Personal Information We Collect
We collect and process the following categories of personal information, as applicable
| Category | Examples | Collected |
| A. Identifiers | Contact details such as first name, last name, email address, phone number, and date of birth | Yes |
| B. Personal Information (as defined under applicable Indian laws) | Education, employment history, and financial information | No |
| C. Sensitive Personal Data | Gender, nationality, marital status, race/ethnicity, and other demographic data | No |
| D. Commercial Information | Transaction details, purchase history, financial data, payment information | No |
| E. Biometric Data | Fingerprints, voiceprints, facial recognition data | No |
| F. Internet or Network Activity | Browsing history, search history, online behavior, interest data, interaction with websites, applications, and advertisements | No |
| G. Geolocation Data | Device location | No |
| H. Audio, Electronic, and Sensory Information | Images, audio/video recordings related to our business activities | No |
| I. Professional or Employment-Related Information | Business contact details, job title, work history, professional qualifications (if applying for a job) | No |
| J. Education Information | Student records, academic directory information | No |
| K. Inferences Drawn from Personal Information | Profiles, summaries, or analytics based on collected data (e.g., preferences and characteristics) | No |
| L. Other Sensitive Personal Information | As defined under applicable Indian privacy laws | No |
We do not collect or process Sensitive Personal Data or Information (SPDI). The data we collect is used only for the stated business purposes and is handled in compliance with applicable Indian data protection laws.
Additionally, we may collect personal information outside of these categories when you interact with us through:
- Customer support inquiries.
- Participation in surveys or contests.
- Use of our Services and responses to inquiries.
How We Use and Disclose Personal Information
- To understand the types of personal information we collect, refer to “What Information Do We Collect?”
- To learn how we process personal information, refer to “How Do We Process Your Information?”
- To understand third-party disclosures, refer to “When and With Whom Do We Share Your Personal Information?”
We do not sell, share, or disclose personal information to third parties for business or commercial purposes other than redirecting to reservation system and payment gateways. Any disclosures made are in compliance with written agreements between us and our service providers.
Furthermore, we may use personal information solely for business-related purposes, such as internal research for technological development and demonstration purposes, which does not constitute the “sale” of personal information under applicable privacy laws.
We have not sold, shared, or disclosed personal information to third parties in the past twelve (12) months and will not engage in such practices in the future.
Your Privacy Rights
You may have the following rights under applicable:
- Right to Know – Confirm whether we process your personal data.
- Right to Access – Request access to your personal data.
- Right to Correction – Request correction of inaccuracies in your personal data.
- Right to Deletion – Request deletion of your personal data.
- Right to Data Portability – Obtain a copy of the personal data you previously provided.
- Right to Non-Discrimination – Not be discriminated against for exercising your privacy rights.
- Right to Opt-Out – Opt-out of targeted advertising, sale of personal data, or profiling that produces legal effects.
How to Exercise Your Rights
To exercise any of the rights listed above, you may:
- Submit a Data Subject Access Request (DSAR)
- Email us at: support@infinitisoftware.net
- Use the contact details provided at the end of this document.
If permitted under state privacy laws, you may designate an authorized agent to submit a request on your behalf. We may deny requests from agents who fail to provide proper authorization.
Verification of Requests
Upon receiving a request, we will take steps to verify your identity before processing it. This may include:
- Matching details with existing records.
- Requesting additional information for verification purposes.
If the request is submitted by an authorized agent, additional proof of authorization will be required before processing the request. Failure to provide sufficient verification may result in a denial of the request.
For further inquiries, please contact us at support@infinitisoftware.net.
9. DO WE MAKE UPDATES TO THIS NOTICE?
Summary: Yes, this Privacy Notice may be updated periodically to ensure compliance with applicable laws and regulations.
We reserve the right to modify or update this Privacy Notice from time to time. Any revisions will be reflected by an updated “Revised” at the top of this document. In the event of any material changes, we may notify you through a prominent notice on our website or by directly sending a notification.
We encourage you to review this Privacy Notice regularly to stay informed about how we protect your personal information and any changes in our data handling practices.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
For any questions, concerns, or comments regarding this Privacy Notice, you may contact our Data Protection Officer (DPO) through the following means:
Email: srividhya@infinitisoftware.net
Postal Address:
Infiniti Software Solutions Pvt. Ltd.
No. 84, 1st Floor, Murugesan Naicker Building,
Greams Road, Thousand Lights,
Chennai – 600 006, India.
